We have formed a Community Outreach Advisory Committee to serve as a voice for the customer and provide feedback on the implementation of the Working Families Tax Credit. In addition, we have held listening sessions to gather input directly from community members and organizations. View the Listening Session Reports.
Due to the record number of applications received, processing times currently exceed 90 days. To increase capacity, our phone center hours are modified on Tuesdays and Thursdays from 8 a.m. to noon starting Oct. 1. During those afternoons, agents will focus solely on processing applications and issuing refunds as quickly as possible.