Multi-Factor Authentication

Multi-Factor Authentication (MFA) is a security measure to safeguard your account information. MFA requires users to verify their identity with more than just a username and password. Banks and many other organizations require MFA to protect unauthorized users from accessing customer accounts.

When you log in to your My DOR account, update your SAW profile, or register as a new user, you will be required to complete the MFA process. An authentication code will be immediately sent to the verified email address or mobile phone number registered in your account. Upon receipt, you simply submit the code to proceed to your account.

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How to...

Multi-Factor Authentication challenge when accessing My DOR

 

If you receive a MFA challenge when logging into My DOR, registering as a new user, or resetting your password, complete the following steps.

1. On the Multi-Factor Authentication Choose Method page select how you would like to receive your verification code. An authentication code is then sent to the source you selected.
2. On the Multi-Factor Authentication Enter Code page, either enter or copy and paste the authentication code you received and click Submit.
3. On the Multi-Factor Authentication Remember Device? page, select the checkbox next to Yes, remember my device to reduce how often you receive MFA challenges. This is not recommended if you are using a shared or public device.
4. Click Submit to complete the MFA challenge and go to the Working Families Tax Credit page.
5. If you are on the My DOR Services page, click the Working Families Tax Credit link in the Individuals and Families section

Multi-Factor Authentication challenge when updating your SAW profile

 

If you receive a MFA challenge when updating your SAW profile complete the following steps.

1. On the Multi-Factor Authentication Choose Method page select how you would like to receive your verification code. An authentication code is then sent to the source you selected.
2. On the Multi-Factor Authentication Enter Code page, either enter or copy and paste the authentication code you received and click Update.
3. Click Return to My DOR to go to the My DOR Services page.
4. On the My DOR Services page, in the Individuals and Families section, click the Working Families Tax Credit link.

Add an additional email address to receive Multi-Factor Authentication codes from My DOR

The next time you receive an MFA challenge the email you added will be available as an option to receive an authentication code.

1. Click the Log in button.
2. Log in by entering your SAW User ID and Password, then click Log in to My DOR.
   • If prompted, complete the Multi-Factor Authentication challenge to verify your identity.
3. On the My DOR Services page, in the Individuals and Families section, click the Working Families Tax Credit link. If you are on the Working Families Tax Credit page, continue to the next step.
4. On the Working Families Tax Credit page, click the Go to my Account Summary link.
5. On the account Summary page, click the Manage My Profile link in the top right corner of the page.
6. On the Manage My Profile page, click the Profile tab.
7. Click the Use your Secure Access Washington (SAW) profile link.
   • You will have to complete the Multi-Factor Authentication challenge to verify your identity if you were not prompted when logging into My DOR.
8. Under Additional Contact Information for Security add an additional email address, type it in the Additional Email Address field. If you don’t see the Additional Email Address field, click Add Another Email. You can add up to three additional email addresses.
9. Click Update.
10. Click Return to My DOR to return to the My DOR Services page.
11. On the My DOR Services page, in the Individuals and Families section, click the Working Families Tax Credit link.

Adding a mobile phone number to receive Multi-Factor Authentication codes from My DOR

The next time you receive an MFA challenge the mobile phone you added will be available as an option to receive an authentication code.

1. Click the Log in button.
2. Log in by entering your SAW User ID and Password, then click Log in to My DOR.
   • If prompted, complete the Multi-Factor Authentication challenge to verify your identity.
3. On the My DOR Services page, in the Individuals and Families section, click the Working Families Tax Credit link. If you are on the Working Families Tax Credit page, continue to the next step.
4. On the Working Families Tax Credit page, click the Go to my Account Summary link.
5. On the account Summary page, click the Manage My Profile link in the top right corner of the page.
6. On the Manage My Profile page, click the Profile tab.
7. Click the Use your Secure Access Washington (SAW) profile link.
   • You will have to complete the Multi-Factor Authentication challenge to verify your identity if you were not prompted when logging into My DOR. 
8. Under Additional Contact Information to add an additional mobile phone number, type it in the Mobile Phone Number field. If you don’t see the Mobile Phone Number field, click Add Another Phone Number. You can add up to three mobile phone numbers.
9. Click Update.
10. Click Return to My DOR to return to the My DOR Services page.
11. On the My DOR Services page, in the Individuals and Families section, click the Working Families Tax Credit link.

Adding an Authenticator Application to receive Multi-Factor Authentication codes from My DOR

The next time you receive an MFA challenge the authenticator application will be available as an option to receive an authentication code.

1. Click the Log in button.
2. Log in by entering your SAW User ID and Password, then click Log in to My DOR.
   • If prompted, complete the Multi-Factor Authentication challenge to verify your identity.
3. On the My DOR Services page, in the Individuals and Families section, click the Working Families Tax Credit link. If you are on the Working Families Tax Credit page, continue to the next step.
4. On the Working Families Tax Credit page, click the Go to my Account Summary link.
5. On the account Summary page, click the Manage My Profile link in the top right corner of the page.
6. On the Manage My Profile page, click the Profile tab.
7. Click the Use your Secure Access Washington (SAW) profile link.
   • You will have to complete the Multi-Factor Authentication challenge to verify your identity if you were not prompted when logging into My DOR.
8. To add an authenticator, click the Set Up Authenticator link, follow the instructions, and then click either I’m Done Scanning or Cancel And Go Back to return the Manage Your Profile screen.
9. The system will automatically assume you successfully setup the authenticator once on this page. Make sure to follow all the steps provided.
10. Click Update.
11. Click Return to My DOR to return to the My DOR Services page.
12. On the My DOR Services page, in the Individuals and Families section, click the Working Families Tax Credit link.

Adding Contact Options for Multi-Factor Authentication codes from Secure Access Washington (SAW)

You can add options to receive authentication codes using additional email addresses, mobile phone numbers, or using an authenticator application.

1. On secureaccess.wa.gov enter your Username and Password, then click Submit.
2. Click the Account button.
3. Click the Profile button.
   • Complete the Multi-Factor Authentication challenge to verify your identity.
4. The Manage Your Profile screen displays. Under Additional Contact Information for Security, you can add options to receive authentication codes.
   • To add an additional email address, type it in the Additional Email Address field. If you don’t see the Additional Email Address field, click Add Another Email. You can add up to three additional email addresses.
   • To add an additional mobile phone number, type it in the Mobile Phone Number field. If you don’t see the Mobile Phone Number field, click Add Another Phone Number. You can add up to three mobile phone numbers.
   • To add an authenticator, click the Set Up Authenticator link, follow the instructions, and then click either I’m Done Scanning or Cancel And Go Back to return the Manage Your Profile screen.
     
     NOTE: The system will automatically assume you successfully setup the authenticator once on this page. Make sure to follow all the steps provided.
5. Click Update.
6. Click Close.

The next time you receive an MFA challenge, the email addresses and phone numbers you added will be available as options to receive an authentication code.

Troubleshooting

What if I don’t receive an email with a Multi-Factor Authentication code?

If you do not receive an email with the authentication code:

Check your junk/spam folder. If the email is not there, try these troubleshooting steps:

• Check any other folders that may have received the email.
• Refresh/update your email application and inbox.
• Add help@secureaccess.wa.gov as an email contact inside of your email application.

Click Resend Code. You can click Resend Code every two minutes, but do not try this more than three times. If you do not receive the resent code:

• Verify your email address is associated with your account by following these steps. If no user ID is found, a different email address is associated with your account.
• You may need to contact your email service provider to allow emails from help@secureaccess.wa.gov. If you have setup an additional email or mobile number, you can click Choose another method to select a different option for receiving a code.

What if I don’t receive a text message with a Multi-Factor Authentication code?

If you do not receive a text message with the authentication code:

Click Resend Code to receive another code. If you do not receive the resent text message, you may need to check with your mobile service provider to see if they allow short code messaging. You can also click Choose another method to select a different option to receive a code.

What if I don’t have access to my email or mobile phone number to receive a code?

If you are unable to receive a Multi-Factor Authentication code using the existing contact information in your SecureAccess Washington (SAW) account, you will not be able to access My DOR or update your SAW profile. Please call 360-705-6705 for assistance.

Why should I add a mobile phone number or an additional email address for authentication?

Adding additional email addresses or mobile phone numbers gives you more options when choosing the method of receiving an authentication code when you receive an MFA challenge.

Why wasn’t my device remembered?

A device has many attributes that are recognized by the system when it is remembered. If any attribute changes, the device can be considered to be a different device.

Some common changes that may cause your device to not be remembered include:

• Logging in from a different computer, tablet, or mobile phone
• Logging in from a different web browser
• Logging in from a different location or network
• Logging in on a different monitor or with a different screen resolution
• Logging in with a different language setting
• Logging in after clearing your internet browser cookies

You can save up to ten devices. As additional devices are added beyond the ten, the oldest are removed.

As you save additional devices, you will receive less MFA challenges over time.